wowjili Privacy Policy – How We Handle Your Personal Data

When you register an account on wowjili, we collect basic personal details including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details and any identification documents required for account verification under Philippine regulations. During your sessions on the platform, we automatically gather technical data such as your IP address, device type, browser version, and general location data. This information helps us verify your identity, process transactions securely, and ensure that our platform remains compliant with applicable Philippine laws. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your enquiry and any attachments you share. All data collected is limited to what is strictly necessary for the purposes described in this policy. We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs.

The personal data we collect is used primarily to create and manage your wowjili account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Technical data such as your IP address and device information is used to detect and prevent fraudulent activity, protect your account from unauthorised access, and maintain the overall security of our systems. We may use aggregated, anonymised data to analyse platform performance and improve the overall gaming experience for Filipino players. We do not use your personal data to build advertising profiles or sell your information to third-party marketers. If you have opted in to receive promotional communications, we may send you relevant offers from wowjili — you can opt out at any time by contacting our support team. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines.

wowjili does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are required to do so by applicable law. If wowjili undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your personal data with third parties for direct marketing purposes without your explicit consent. Any third-party service providers we engage are carefully vetted and are only given access to the minimum data necessary to perform their specific function. You will be notified of any material changes to our data-sharing practices through an update to this Privacy Policy.

All personal data collected by wowjili is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or our internal compliance obligations. Payment transaction records are retained for a minimum period as mandated by applicable financial regulations in the Philippines. When your data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction. We implement technical and organisational measures to protect your data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security practices are reviewed and updated regularly to address emerging threats and vulnerabilities. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to secure your information.

As a Filipino player on wowjili, you have specific rights over your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you and to request a copy of that data in a commonly used format. You may request corrections to any inaccurate or incomplete personal data we hold, and we will process such requests promptly. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. You may also object to certain types of data processing, including the use of your data for direct marketing, and we will honour such requests without requiring justification. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond within a reasonable timeframe.

wowjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account dashboard or via email. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy or our data handling practices, please visit our FAQ page or contact our support team directly. For matters related to your account terms, please also review our Terms and Conditions. We are committed to being transparent about our data practices and to maintaining your trust as a valued member of the wowjili community.